fbb7 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how fbb7 ("fbb7", "we", "us", "our"), the operator of the online betting and casino platform at https://fbb7.io, collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "player") who register an account with fbb7, visit the fbb7 website, or otherwise interact with our platform and services.

This Policy applies to all personal data processed by fbb7 in connection with the provision of its services to players located in Bangladesh. By registering an fbb7 account or by using any fbb7 service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

fbb7 is committed to protecting the privacy and security of all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We apply data protection principles consistently across all regions we serve.

2 Data Controller Information

For the purposes of this Privacy Policy, fbb7 is the data controller responsible for your personal data. This means that fbb7 determines the purposes for which, and the means by which, your personal data is processed.

If you have any questions, concerns, or requests relating to the processing of your personal data, or if you wish to exercise any of your data subject rights as described in Section 12 of this Policy, please contact fbb7 using the details below:

• Platform Name: fbb7
• Website: https://fbb7.io
• Data Protection Contact Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

All data protection enquiries submitted to [email protected] will be acknowledged within 24 hours and a substantive response provided within 30 calendar days, in line with applicable data protection standards.

3 Personal Data We Collect

fbb7 collects and processes the following categories of personal data. We apply data minimisation principles at all times — we collect only the information that is genuinely necessary for the stated purposes.

Category	Examples	Purpose
Identity Data	Full name, date of birth, National Identity Card (NID) number, passport number	Account registration, age verification (21+), KYC compliance
Contact Data	Email address, mobile phone number, residential address (city, district, division)	Account communication, support, transaction notifications
Financial Data	bKash/Nagad/Rocket account numbers, BRAC Bank/Dutch-Bangla Bank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	Platform security, fraud detection, service improvement
Usage Data	Pages visited, games played, bets placed, session duration, click interactions	Personalisation, responsible gaming monitoring, analytics
Communications Data	Support chat logs, email correspondence, complaint records	Customer support, dispute resolution, quality assurance
Marketing Preferences	Opt-in/opt-out status for promotional emails and SMS notifications	Delivering marketing communications where consent has been given

fbb7 does not collect or process special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless this is strictly required for responsible gaming compliance purposes — for example, receiving a self-exclusion request where you disclose a gambling problem. In such cases, processing is limited to what is necessary to fulfil the responsible gaming obligation and is handled with the highest level of care.

4 How We Collect Your Data

fbb7 collects personal data through the following means:

• Direct Interactions: Data you provide when registering your fbb7 account, completing identity verification, making deposits or withdrawals, contacting customer support, or submitting a complaint or feedback.
• Automated Technologies: Technical and usage data collected automatically when you access the fbb7 platform, through cookies, server logs, and similar tracking technologies described in Section 10 of this Policy.
• Third-Party Sources: Identity verification and fraud prevention data received from our KYC and compliance partners. Payment confirmation data received from payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank. We receive only the minimum data necessary from these sources to fulfil our compliance and operational obligations.
• Publicly Available Sources: In limited circumstances related to fraud prevention or compliance, fbb7 may consult publicly available records or databases to verify information you have provided.

5 Legal Basis for Processing

fbb7 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to operate your fbb7 account, process your bets and transactions, provide customer support, and fulfil the services described in our Terms & Conditions.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, age verification (21+), identity verification (KYC), and reporting obligations.
• Legitimate Interests: Processing necessary for fbb7's legitimate interests where these are not overridden by your rights — including fraud detection, platform security, responsible gaming monitoring, and improving our services.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — principally for direct marketing communications. You may withdraw your consent at any time by contacting [email protected] or updating your account preferences.

6 How We Use Your Data

fbb7 uses the personal data it collects for the following purposes:

• Creating, verifying, and managing your fbb7 player account;
• Processing deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank);
• Verifying your age (21+) and identity in accordance with our KYC obligations;
• Delivering the fbb7 platform's betting and gaming services, including cricket markets, casino games, live dealer tables, and slot games;
• Providing 24/7 customer support in English, including handling account queries, payment issues, and dispute resolution;
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities;
• Monitoring player activity for responsible gaming purposes, including identifying signs of problem gambling and applying tools such as deposit limits, session time limits, cooling-off periods, and self-exclusion;
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts;
• Sending marketing communications about fbb7 promotions, bonuses, and new products — only where you have consented to receive such communications;
• Analysing platform usage data to improve the fbb7 user experience and develop new features;
• Complying with applicable legal obligations and responding to lawful requests from regulatory or law enforcement authorities.

7 Data Sharing & Third Parties

fbb7 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited and controlled circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank receive the minimum financial data necessary to process your deposit or withdrawal transaction. Each processor operates under its own privacy policy and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and AML compliance partners may receive your identity documents and personal details to verify your identity. These providers are bound by strict confidentiality and data processing agreements.
• Game Providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level technical data necessary to deliver their games within the fbb7 platform. No financial or identity data is shared with game providers beyond what is technically required.
• Fraud Prevention & Security Services: Specialist fraud detection services may receive technical data (such as IP addresses and device fingerprints) to identify suspicious activity and protect the integrity of the fbb7 platform.
• Legal & Regulatory Authorities: fbb7 may disclose personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh where required to do so by a lawful order or legal obligation. We will notify you of any such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of fbb7's business or assets, your personal data may be transferred to the relevant third party as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

All third parties with whom fbb7 shares personal data are required to maintain appropriate technical and organisational security measures and to process the data solely in accordance with fbb7's instructions and applicable data protection law.

8 International Data Transfers

fbb7 primarily processes your personal data within the jurisdiction in which it operates. However, some of our third-party service providers — including certain game providers, fraud prevention services, and cloud infrastructure providers — may be based outside Bangladesh and may process your data in other countries.

Where your personal data is transferred to countries that may not offer the same level of data protection as Bangladesh, fbb7 ensures that appropriate safeguards are in place to protect your data. These safeguards may include contractual clauses binding the recipient to data protection standards consistent with this Policy, or reliance on the recipient's adherence to internationally recognised security frameworks.

If you have concerns about the transfer of your personal data outside Bangladesh, please contact us at [email protected] and we will provide you with further information about the safeguards in place for your specific data.

9 Data Retention

fbb7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the lifetime of your fbb7 account and for a minimum of 5 years following account closure, in line with AML and KYC compliance obligations.
• Transaction and Financial Data: Retained for a minimum of 5 years following the date of each transaction, in accordance with financial record-keeping requirements.
• Technical and Usage Data: Retained for up to 24 months from the date of collection, or for a shorter period where the data is no longer required for security or analytics purposes.
• Communications Data: Support and complaint records are retained for up to 3 years from the date of the last interaction, to facilitate dispute resolution and quality assurance.
• Marketing Preference Data: Retained until you withdraw your consent to receive marketing communications, after which your opt-out preference is recorded and retained to ensure we do not inadvertently contact you again.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected until deletion is possible.

10 Cookies & Tracking Technologies

The fbb7 platform uses cookies and similar tracking technologies (such as pixel tags and local storage) to enhance your user experience and to support the operation, security, and analysis of the platform. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the fbb7 platform to function correctly. They enable you to stay logged in to your account, maintain your session state during a betting or gaming session, and use core platform features. These cookies cannot be disabled without severely impacting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the fbb7 platform — for example, which pages are visited most frequently and whether error messages are received. This data helps us improve the platform. These cookies are used only with your consent.
• Functionality Cookies: These cookies allow fbb7 to remember choices you make (such as your preferred language or display settings) and to provide enhanced, personalised features. These cookies are used only with your consent.
• Targeting & Advertising Cookies: fbb7 may use these cookies to deliver promotional information that is relevant to your interests, based on your platform activity and preferences. These cookies are used only where you have provided explicit consent.

You can manage, restrict, or delete cookies at any time through your browser settings. Please note that restricting essential cookies may prevent you from accessing certain features of the fbb7 platform. For full details on the cookies currently in use on fbb7, please contact [email protected].

11 Security Measures

fbb7 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fbb7 platform;
• Encryption of sensitive data at rest, including financial account details and identity documents;
• Access controls and role-based permissions ensuring that only authorised fbb7 personnel can access personal data, and only on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of the fbb7 platform and supporting infrastructure;
• Secure data centres with physical access controls, redundancy systems, and continuous monitoring;
• Staff training on data protection obligations and security best practices;
• Incident response procedures to detect, report, and address any personal data breach promptly.

12 Your Rights & Choices

As a player on the fbb7 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a request to [email protected]. fbb7 will respond within 30 calendar days and will not charge a fee for handling your request in normal circumstances.

• Right of Access: You have the right to request a copy of the personal data fbb7 holds about you, along with information about how and why it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by fbb7 be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. Please note that some data must be retained by fbb7 for legal compliance reasons even following an erasure request.
• Right to Restriction: You have the right to request that fbb7 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where fbb7 relies on legitimate interests as its legal basis. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that the exercise of some rights may affect fbb7's ability to provide certain services to you. For example, a request to delete your account data may require us to close your fbb7 account. We will inform you of any such impact before acting on your request.

13 Changes to This Policy

fbb7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When we make material changes to this Policy, we will notify registered players by email and/or by displaying a prominent notice on the fbb7 platform prior to the changes taking effect.

Non-material changes — such as clarifications, typographical corrections, or updates to contact details — may be made without prior notice. The "Last Updated" date at the bottom of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how fbb7 protects your personal data.

Your continued use of the fbb7 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with the changes, you should discontinue your use of the platform and may request account closure by contacting [email protected].

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your data subject rights, please contact fbb7 using the information below. Our support team is available 24 hours a day, 7 days a week, in English:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
• Website: https://fbb7.io

For responsible gaming assistance and self-exclusion requests, please visit the Responsible Gaming page. For general account and payment questions, please visit the FAQ page. To review the full terms governing your use of the fbb7 platform, please visit the Terms & Conditions page.